In Defense of the IRS

Lots of news this week about the #IRS' lean resources and what that means to customer service. Yes wait times are high - higher than most any other customer service business. Yes, their computer systems are antiquated leaving each representative to re-verify the same information over and over again. This wastes at least 25% of each phone call, if not more. 

I do wish there was one way to verify your power of attorney for a client. I do wish their computer systems were faster. I do wish I could call ahead for a virtual appointment. Maybe we'll get that in the future.

But I have to praise the telephone work of the IRS representatives I speak to from across the country. I find them to be helpful, understanding, and cheerful. This does not mean our conversations are "love-fests", but you have to a willingness to cooperate on both sides to reach an agreement. As an advocate for my clients, this is essential to moving their case on to resolution so they can get on with their lives. 

So here's a thank you to those IRS phone representatives for a job well done, and much appreciated. Now while I have you, let me ask you about a client who needs to reduce his installment payment.....

*****
Have questions? Contact Austin Tax Attorney Martin Cantu. #Austin-Tax-Help

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